Delivery and payment
- Place an order on the site or in the Telegram shop — no payment yet.
- I message you within a day wherever suits you: Telegram, Instagram or phone, to confirm availability, delivery and the total.
- You pay by bank transfer or in cash when we meet.
- I ship within 1–2 working days after payment, or we arrange to meet.
Delivery
Meet in Belgrade
free
We agree on the place and time in messages.
Wolt courier in Belgrade
Wolt rate
Fast, same day. Wolt prices vary, so I’ll tell you the exact cost when I confirm.
Post Express to your door
420 RSD
Next working day, by 7 pm. I need your full name, phone, address and city.
Post Express to a post office or parcel locker
300 RSD
Pick it up when it suits you. I need your full name, phone and the post office address or locker number.
Outside Serbia
on request
Message me on Instagram @svraka.rs and I’ll work out the cost and timing for your country.
Post Express prices match the post office rates exactly and depend on weight; a typical order fits the lowest rate. Postal delivery is free on orders from 5,000 RSD. Wolt and international delivery are paid by the buyer. Made-to-order pieces are made especially for you; I’ll tell you how long it takes when I confirm.
Payment
- Bank transfer: I send the details after confirming your order. For courier and post, payment comes before shipping.
- Cash when we meet in Belgrade.
There is no payment on the site, so you never enter card details.
Returns and exchanges
Under the Serbian Consumer Protection Law you have 14 days from receiving the item to cancel the purchase without giving a reason.
- Message me on Instagram @svraka.rs. A short message with your order number is enough.
- Send the piece back in the condition you received it within 14 days of that message. Return postage is paid by the buyer.
- I refund the price and the original (standard) delivery cost within 14 days of your message, once the piece is back with me.
The exception is jewelry made to your personal order (your colours, letters or idea): it can’t be returned.
If something is wrong with the piece, such as a defect or damage in transit, message me with a photo and I’ll repair it, replace it or refund you.
Any questions?
Write to me on Instagram @svraka.rs. How I handle your data is explained in the privacy policy.